Start here
Set up the first live booking flow.
Follow these steps when you are opening iPacen for the first time.
- 01Create your accountSign up with your email, confirm your session if required, and continue into onboarding.Sign up
- 02Create your workspaceAdd the business or coach name, public booking slug, timezone, and basic profile details.Onboarding
- 03Create one focused offerAdd the appointment type people can book, such as a discovery call, intro session, consultation, or coaching call.Add offer
- 04Set weekly availabilityChoose the days and hours where visitors are allowed to book. No public time slots appear until availability exists.Availability
- 05Preview and shareOpen Preview my booking form, submit a test booking, then share the hosted booking page or embed it on your own website.Dashboard
Launch checklist
- Workspace profile has a recognizable name and timezone.
- One offer is active.
- Availability has at least one active day.
- The public booking form has been tested.
- The booking link or embed is ready to share.
Basics
Understand the main objects in iPacen.
Workspace
Your business account. It owns the booking page, public profile, offer, availability, bookings, and settings.
Offer
The appointment type visitors can book. A free account includes one active bookable offer so the flow stays simple.
Availability
The weekly schedule that controls when public time slots can appear.
Booking
A scheduled appointment created from the public booking form or added manually inside the app.
Hosted booking page
The customer-facing page where visitors choose your offer, pick a time, and submit their details.
Embed
An iframe version of the booking page that can be placed on your website after you allow the website domain.
Workspace
Edit your public business profile.
Open Workspace profile to edit the identity, copy, contact details, SEO fields, and embed domains used by your public booking page.
Workspace name
The business or coach name shown in the app and on the public booking page.
Public slug
The short URL part used for your hosted booking page. Keep it stable after sharing links.
Timezone
The timezone used for availability, bookings, and admin displays.
Logo
A clear brand mark shown on the public booking page.
Company description
Short trust-building copy that explains who you help and what visitors can book.
Intro title and intro text
The first message visitors see before selecting the offer.
Website and public email
Optional credibility and contact details shown to visitors.
Allowed embed domains
Website origins that are allowed to display your embedded booking form.
SEO title and description
Search and sharing metadata for your hosted booking page.
Offers
Create the appointment people can book.
A focused offer makes the booking decision easier. Use one clear title, a practical duration, a short description, and realistic scheduling rules.
Offer title
The public name of the appointment type.
Public slug
The URL part for the offer. Leave it blank to generate it from the title.
Description
A short paragraph explaining who the session is for and what happens next.
Duration
The length of the appointment.
Preparation buffer
Time blocked before the appointment.
Wrap-up buffer
Time blocked after the appointment.
Minimum notice
How many hours in advance someone must book.
Preparation notes
Client-facing notes shown before booking. Use up to five short items.
Active state
Active offers are visible. Draft or paused offers stay hidden from visitors.
Availability
Control when customers can book.
- Turn on each weekday you want to accept bookings.
- Set a start and end time for every active day.
- Make sure the time range fits the offer duration and buffers.
- Use minimum notice to avoid last-minute bookings.
- Save availability before testing the public booking form.
Public page
Preview, share, and embed your booking form.
Use Preview my booking form from the app header or side menu to open the same page visitors use.
- 01Open the booking pagePreview the hosted page from the dashboard.
- 02Choose the offerVisitors see your active offer and its description.
- 03Pick a timeiPacen calculates slots from availability, duration, buffers, minimum notice, and existing bookings.
- 04Submit detailsVisitors add their name, email, phone, timezone, and notes.
- 05Receive the bookingThe appointment appears in your workspace and confirmation copy is prepared.
Hosted URL pattern
/b/your-workspace-slug
Website embed
Add your website origin in Workspace profile, then copy Website embed from the dashboard share kit. The embedded form uses the same live offer, availability, anti-spam checks, and booking rules as the hosted page.
<iframe src="https://ipacen.com/b/your-workspace-slug?embed=1" title="Booking form"></iframe>
Bookings
Review and manage appointments.
- Open Bookings to review customers, offers, scheduled time, notes, and booking status.
- Use Add booking for appointments created from email, phone, DMs, referrals, or repeat clients.
- Open a booking record before the session to review client notes and contact details.
- Pause an offer when you want to stop new public bookings without losing existing records.
Notifications
Prepare clear booking emails.
- Keep subjects short and specific.
- Use plain language so clients understand what was booked.
- Include practical next steps in reminder copy.
- Send owner alerts to an inbox you actually watch.
Help
Fix common setup problems.
No time slots appear on my public booking page.
Confirm the offer is active, availability has active days, the time range is long enough for the duration and buffers, and minimum notice is not blocking the date.
I cannot create another offer.
Free accounts include one bookable offer. Edit the existing offer, pause it, or delete it if it has no protected booking history.
My embedded form does not load.
Add the exact website origin in Workspace profile, for example https://example.com, then refresh the page containing the iframe.
The old booking link stopped working.
The public URL uses the workspace slug. If you changed it, copy the new link from Preview my booking form and share that version.
A visitor says the form rejected their submission.
Ask them to refresh, pick a live slot again, and avoid sending the same request repeatedly. iPacen protects booking forms from duplicate and automated submissions.
I need help with setup.
Contact support at hello@ipacen.com with your workspace email, page URL, and the action you were trying to complete.
Need help?
Contact support with your workspace email, page URL, and what you were trying to complete.